Full Time Aquatics Program Manager
The Aquatics Program Manager oversees all aspects of aquatic operations and programming including safety standards, Swim School, budget oversight, customer service, business operations and facility upkeep. The Aquatics Program Manager provides strong, effective leadership and guidance to aquatics staff, members, and participants.
- Hire, supervise, train, and evaluate the Assistant Aquatics Program Manager and all department administrative staff.
- Ensure that the Aquatic Facility maintains exceptionally high safety standards with lifeguards proactively trained and evaluated.
- Ensure that the JCCSF Swim School (group and private lessons) are managed to the highest quality standards while maintaining strong enrollments and exceptional customer satisfaction.
- Set policy and operating standards for all aquatic functions including: safety, customer service, staff accountability, programming, member services, etc. Ensure these standards are consistently met.
- Develop, manage, and oversee the Aquatic operating budget.
- Meet and exceed revenue and performance goals.
- Report as required on performance and variances.
- Manage and oversee business operations and systems including: administrative staff, registration, payroll, record maintenance and staff/participant communication.
- Manage and determine the Aquatic Facility’s needs, including appropriate pool scheduling and usage allocation.
- Partner with JCCSF Building Services to ensure mechanical and chemical systems are safe, proactively maintained and in good working order.
- Manage all member services including: Swim School, lap swim, pool use rules, and schedules. Ensure that the needs of our membership are being served.
- Provide ongoing coaching and constructive feedback to staff. Evaluate staff per JCCSF evaluation policy procedures and timeframe.
- In conjunction with the JCCSF Marketing Department, coordinate and execute an ongoing program marketing strategy.
- Maintain ongoing communication with the Director of Internal Operations & Aquatics regarding program/facility/staff needs, challenges and successes.
- Perform Lifeguarding duties as needed.
- Additional duties as required.
- Minimum of three years Senior Aquatic Program/Facility Management experience, including:
- Direct responsibility for pool operations including safety standards, staff supervision, facility maintenance, budgeting, business operations, financial performance/oversight and program development/management.
- Knowledge of and experience with managing various swim school models.
- In-depth knowledge of safety procedures.
- Strong Aquatic background including:
- Current Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification (can be obtained within first 6 months of hire)
- Current Lifeguard and Lifeguard Instructor Certification required (Lifeguard Instructor Trainer Certification a plus)
- Significant experience as a swim instructor.
- Experience supervising an aquatic staff including Aquatics Management, Lifeguards, and Swim Instructors.
- BA/BS required, advanced degree preferred in relevant fields (such as Recreation, Sport Management, Business Management).
- Experience developing and managing a large operating budget (at least $400k in size).
- Strong leadership qualities such as:
- Coaching and supervisory skills and experience, focused on team building and growth.
- Demonstrated ability to develop and inspire a large and diverse staff team.
- Attention to detail
- Personal responsibility, accountability, and motivation.
- Strong written and oral communication skills.
- Professional presence and demeanor.
- Focus on customer service.
- Advanced skills in CRM systems, MS Office, and the ability to learn new business software programs.
- Ability to work in a fast-paced environment and manage time effectively.
Work to be performed in an office environment located within the Aquatics center, as well on the pool deck and surrounding areas.
Physical requirements are those typical of an office environment. Additionally, the Aquatics Program Manager must be able to perform lifeguard, swim instructor, and pool maintenance duties as needed.
Benefited, exempt, supervisory position
Full-time, some night, weekend and holiday hours required. On-call during all operating hours for aquatic emergencies and/or coverage.
Regular workdays and unusual requirements such as weekends, evenings, etc.
Health and Safety
In order to keep staff and participants as safe and healthy as possible, all staff working on-site will be required to be vaccinated (COVID-19) prior to beginning work. Please reach out to [email protected] if you have questions.
COVID Safety: The JCCSF takes staff health very seriously and has aligned all our operating procedures with the San Francisco Department of Public Health guidelines. Staff are required to wear masks all day, except while eating. Our program support teams clean and disinfect our indoor active spaces after each use, and all public spaces throughout the day. Program staff help to keep the room and supplies clean during the day, and then each space is deep cleaned each day after programming is over.