Full Time Aquatics Program Specialist
Aquatics Program Specialist Full-Time
Centennial | Littleton | Lone Tree
Please apply at https://careers.ssprd.org
$35,600 – $43,000 Annually
The Aquatics Program Specialist reports directly to the Aquatics Manager in the Recreation Facilities Department. This position will oversee the aquatics learn to swim program coordination, swim teams and group/party reservations, while working in conjunction with the entire aquatics division to support overall aquatics operations at multiple sites. Additional responsibilities include assisting with maintaining safe environments for staff and customers; general pool operations, staff training, hiring and scheduling; instructional American Red Cross courses; special event coordination, pool maintenance; concessions operations; and budget planning and reporting.
- Administers District learn to swim program, group reservations and swim teams in conjunction with Aquatics District Manager and Aquatic Coordinators including general program planning and coordination, marketing efforts and customer communication with a strong focus on safety, customer satisfaction and staff productivity while maintaining high levels of participation.
- May support overall aquatics operations as needed and/or in the absence of the Aquatics Manager or Coordinators.
- Remains actively visible and engaged with staff and customers in the facilities during open hours of operation. Evening and weekend working hours are required on a regular basis.
- Assists in the management of part-time Aquatics staff including hiring, training, evaluation of performance and personnel issues. May review and approve biweekly timecards.
- Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Creates a safe environment for staff and patrons.
- Maintains status of all required staff certifications.
- Assists with conducting in-service trainings and orientations to internal and external participants on topics related to Aquatic Programs.
- Maintains compliance, including records and reports as needed and required by state standards, American Red Cross standards and District policy.
- Keeps accurate and current inventory of all equipment, supplies, and other pool needs. Reports to the Aquatics District Manager any repairs, maintenance, or supplies needed.
- Provides superior customer service and strives to create a positive customer experience to promote on-going and repeat business. Works to resolve any escalated customer concerns and/or complaints in a timely manner.
- Functions as lifeguard or swim instructor and conducts swim lessons and instruction as needed.
- Oversees collection and handling of all monies for programs and activities and ensures that monies are collected and handled according to District policy. Maintains all financial records and performs reporting.
- Completes any incident/accident reports, and inventory logs according to District procedures in a timely manner.
- In conjunction with the Aquatic District Manager, participates in the budget development process for Aquatics programs and adheres to established budget.
- Continuously evaluates Aquatic programs and makes recommendations for improvements to the efficiency and effectiveness of communication, service delivery, expanding opportunities, and physical improvements.
- Understands and is able to effectively work on basic pool mechanics.
- Maintains proper pool chemical levels at all times in compliance with local, state, and national standards including keeping accurate records of chemical readings.
This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.
Education and/or Experience:
- Two (2) years of vocational or trade school training in a Recreation Program field. A Bachelor’s Degree in Recreation Management, or a closely related field preferred.
- Two (2) years related Aquatics and Recreation service experience and customer service. One (1) year of experience in a supervisory or lead capacity.
- A combination of experience and education may be considered.
Licenses, Certifications, and Other Requirements:
- Current American Red Cross WSI
- Current American Red Cross Lifeguard/First Aid/CPR/AED
- Water Safety Instructor Trainer-WSIT preferred
- Lifeguard Training Instructor Trainer-LGIT preferred
- Certified Pool Operator and/or Aquatic Facility Operator-CPO and/or AFO preferred
- Any additional related certifications.
- Must possess a valid Colorado Driver License or have the ability to obtain upon hire and maintain an acceptable driving record
Necessary Knowledge, Skills and Abilities:
- Must be highly motivated and take direction well with excellent interpersonal and communication skills.
- Knowledge of: the general philosophy of aquatics and recreation and its application; facility operations management; safety and emergency first-aid procedures; customer service principles; establishing and maintaining healthy pool water; pump and filtration operations and chemical feeding equipment; planning and organization of aquatics instruction and water safety programs; and budget planning and management.
- The ability to successfully: establish and maintain safe and fun pool environments; work evenings and weekends and some holidays ; work productively without supervision within established policies and procedures; provide superior customer service and resolve customer complaints and escalated problems; effectively manage employees; handle cash-flow and daily cash reports with accuracy and proper handling in adherence to established procedures.
- Ability to: safely extricate people from a pool who vary in weight, with or without assistance, at any time; react effectively to all potential mental, physical, and stressful situations inherent to the duties of a First Responder; hear noises either naturally or with electronic auditory assistance equivalent to that of normal conversation up to 30 meters away. Must have 20/20 vision or 20/20 vision corrected by eyeglasses or contact lenses.
- Skilled in: swimming, lifeguarding, and lifesaving procedures and instruction; water safety programs; recruiting, supervising, training, evaluating and motivating employees.
Material and Equipment Used :
To successfully perform the required job duties, this position regularly uses a phone, computer, cash register, credit-card machine, calculator, printer, fax and other common office equipment. This position also regularly uses and operates: first-aid supplies and equipment; pump and filtration equipment; chemical feeding equipment; various pool chemicals, circulation and chlorination equipment; and simple hand-tools.
Working Environment :
This position requires work in a variety of settings including working outdoors subject to variable weather conditions, ecosystems, and landscape. May regularly be in water. Pool facility environments can be loud, wet, humid, and have extreme temperature variations. May also work in busy office environment subject to continuous interruptions. The schedule of this position varies and requires flexibility due to a seven day a week facility operation. This position typically works five days a week including one day of each weekend and off one adjacent weekday. On-call shifts are rotated between this position and other full time staff in the district.
Physical Requirements :
Stand, walk, swim, sit, handle and operate objects and equipment, reach outward and above shoulder and carry, pull, push or lift up to 25 lbs. May occasionally climb, crawl, squat, kneel and lift up to 50 lbs. and carry, pull, push or lift 75 lbs. or more with or without assistance. The employee must be able to see close up and at a distance with vision acuity and the ability to adjust focus allowing a broad field of vision. The employee must communicate clearly and effectively, must understand and be understood.
This list is not all-inclusive and represents examples of the work environment and physical demands.
Employee Benefits & Perks at South Suburban
- Comprehensive Medical, Dental and Vision package
- Medical and Dependent Care Flexible Spending Accounts
- Retirement packages with employer contribution/match
- Free Employee Assistance Program
- Paid time off including vacation time, sick leave, personal leave and holidays
- District paid life insurance and long term disability
- FREE use of District fitness centers and swimming pools
- Discounts on recreation classes and golf
- Opportunities for training and promotion from within
- To view a complete listing of the District’s most current benefit package, please visit http://careers.ssprd.org
Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.
We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.