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14 Jun 2019

Full Time Area Supervisor, Water Safety

SeaWorld & Aquatica – San Antonio – Posted by SWT Employment San Antonio, Texas, United States

Job Description

Primary Purpose:
As a member of the leadership team in the Aquatica Waterpark, this position will be responsible in a duty manager position to open and close the park during operation. This position is responsible for providing support/assistance in maintaining ARC and SEA safety standards, maintaining quality standards in assigned Aquatica areas, managing seasonal and part-time waterpark personnel, and all water safety related business.

Basic Requirements:

  • High School Diploma required. College degree preferred.
  • Must have a minimum of two (2) years waterpark leadership experience with no significant performance deficiencies within that period or equivalent external experience.
  • Must have a training background in a classroom setting.
  • Preferred American Red Cross Lifeguarding Instructor.
  • Must be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
  • Must possess basic computer/Window’s software knowledge.
  • Must have basic math skills.
  • Must have a working knowledge of the English language with excellent verbal and written communication skills.
  • Provide excellent service to guests and ambassadors.
  • Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
  • Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Duties & Responsibilities:

  • Responsible for one or more outlets within a division.
  • Perform job duties/tasks of positions within scope of supervision as necessary to ensure service expectations are met.
  • Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
  • Responsible for overall safety of ambassadors while monitoring trends and maintaining a safe environment.
  • Responsible for supervising labor allocation, including but not limited to, ensuring compliance with posted schedules, educating ambassador about time management and SeaPort.
  • Responsible for managing ambassador and leadership performance ensuring appropriate ambassador training, providing formal and informal feedback on performance, and making recommendations related to progressive discipline.
  • Responsible for attraction audits to ensure ambassadors are acting in accordance to their SOP.
  • Manages inventory and orders from onsite warehouse, when applicable.
  • Supports other leadership in ensuring opening and closing procedures are executed to department standards in addition to acting in a Park Duty Manager Role.
  • Responsible for ensuring team is trained and prepared to respond to emergency procedures; accountable for informing senior leadership of any emergency, employee issue and/or injury/incident.
  • May be used to help with special projects and special events for both Aquatica and SeaWorld.
  • Helps to cultivate a positive atmosphere by setting the example of providing proactive service within company safety and employment guidelines and coaching ambassadors on service opportunities and rewarding desired behavior.
  • Model and support company culture.

How to Apply

Apply online at

Job Categories: Amusement Park. Job Types: Full Time. Job Tags: American Red Cross, Aquatica, aquatics, Leadership, LGI, SeaWorld, supervisor, and water safety. Salaries: Hourly.

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