Full Time Lifeguard/Ride Operator
Job Purpose: As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:
- Focus on Children – Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.
- Take care of each guest as an individual – A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the Resort. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.
- Be knowledgeable – It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the Resort. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day. To deliver a consistent high level of guest service, all Model Citizens are required to embody the park’s Service Excellence Guidelines:
- Smile – Make eye contact and be friendly
- Interact – Say hello to anyone within 5-10 feet of you
- Maintain – Maintain a welcoming demeanor. Don’t cross your arms, lean, etc.
- Own – Own the situation. You are LEGOLAND; fix the problem or get help.
- Thank – Thank every guest to make them feel appreciated.
As an Operations Ride Operator & Lifeguard, your role is to ensure our guests safely enjoy our Park rides and Water Park attractions through operating and managing the attractions. The job duties and abilities are listed below:
- Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals
- Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators/ride hosts
- Work effectively in busy environments with high noise levels
- Work effectively under pressure in situations such as ride breakdowns or upset guests
- Maintain a high level of focus to ensure safe operation
- Comfortable speaking to guests both one-on-one and in groups using a public address system
- Complete daily ride opening safety checklists to ensure ride safety and readiness for guests
- Check rider height and screen for other riding restrictions
- Ensure all safety policies, rules and procedures are followed at all times
- Identify/eliminate safety risks
- Physically check ride restraints (seat belts, lap bars, doors, etc.)
- Utilize ride controls to operate ride (send vehicles in motion, start ride cycle, stop ride cycle, lock lap bars, etc.)
- Assist guests utilizing passes, such as disability access passes
- Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation
- Maintain basic cleanliness and order of ride queues, storage areas, and play areas
- Explain and enforce LEGOLAND Water Park policies and procedures
- Assist Water Park guests in distress or in danger of drowning
- Responsible for responding to emergencies and must show a high sense of urgency while working
- Administer first aid and CPR as needed. Must bring a respiration mask to work daily
- Maintain records as needed
- Use and maintain Water Park facilities and equipment properly and safely
- Perform all lifeguarding skills based on IAM StarGuard criteria
- Acquire product knowledge and stay up to date on changes within the Park and Water Park
- Follow all DOSH regulations for the Water Park, including ensuring Water Park area and capacity is managed per DOSH regulations
- Aware of the IIPP (Injury and Illness Prevention Plan) and obligation under it
- Must be at least 18 years old in order to comply with the Merlin Ride Safety Competency Policy requirement to operate a Type 1 or 2 ride
- Ability to speak English to a level of fluency that allows ability to communicate with guests effectively to support their enjoyment and safety
- Literacy in English to allow the ability to properly read and understand safety and operational documentation
- Must be risk aware and able to pass a basic risk awareness screening at time of interview
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation. Must have minimum availability of at least 4 days a week, with at least 2 of those days being weekdays other than Tuesday or Wednesday
- Have a current IAM StarGuard Lifeguard Certification or have the ability to obtain an IAM Starfish certification through LEGOLAND® facilitated training
- Must be able to pass written and practical skills exam prior to duty
- Ability to read (with glasses or contact lenses if necessary) a vehicle registration/license plate from 20 meters (standard letter size of 79mm high) as a minimum
- Ability to hear (with hearing aids if necessary) instructions and confirmation from Ride Operators and Ride Hosts with or without the ability to see them speaking.
- Must have visual and auditory ability to respond to critical incidents, and the physical ability to act swiftly in emergency situations.