29 Jul 2022

Full Time Member Services Evening Supervisor

Tamara Leuschen/HealthFitness – Posted by HealthFitness Cambridge, MA

Job Description

Member Services Evening Supervisor – MIT (Cambridge, MA)

Full-Time role, Monday-Friday, $500 sign-on bonus!


MIT Recreation, managed by HealthFitness, is looking for a Member Services Evening Supervisor to join the team in Cambridge, MA. In this position, you will serve as a Manager on Duty for Member Services and as an initial Point of Contact for MIT’s Department of Athletics, Physical Education and Recreation (DAPER) at the Alumni Pool and Wang Fitness Center. While on duty, you will supervise part-time staff and communicate operational updates to the Assistant Director of Member Services. You will also be crossed trained to work all frontline desk positions and within Aquatics. Weekday hours: 1:30-9:30PM.


Benefits & Perks: Join a team that will not only utilize your current skills but will enhance them as well. Our comprehensive benefit package includes: Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401k including employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.


What you’ll be doing:

  • Facilities management while serving as the lead front line Member Services associate at MIT’s Alumni Pool and Wang Fitness Center.
  • Communicating with patrons, processing membership and program transactions, troubleshooting incidents and injuries, managing towel service and enforcing facility access policies. Responding to membership questions via email.
  • Assisting the Assistant Director of Member Services with MIT Recreation membership reactivations, cancelations, upgrades, and downgrades.
  • Documenting and submitting facility work requests and communicating with MIT’s Dept. of Facilities on work order status.
  • Tracking of proshop inventory and assisting with locker cleanout and inventory as needed.


What you’ll need:

  • High School Diploma or equivalent. Ideal candidates will have a Bachelor’s Degree in Recreation, Sports Management, Fitness, Business, or a related discipline.
  • 1+ year of related industry or customer service experience.
  • Strong interpersonal communication and customer service skills including the ability to motivate others and prioritize work demands.
  • Proven skills to work effectively both independently and as part of team with enthusiasm and initiative.
  • Ability to obtain American Red Cross Lifeguard certification within 90 days of hire (will train on-site).
  • Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days.
  • This client site requires full COVID-19 Vaccination & Booster as an essential job function.

How to Apply

To apply and view all our postings: Join Our Team | HealthFitness

Job Categories: Other. Job Types: Full Time. Job Tags: lifeguards, manager, Operations, Programs, and staffing.


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